I called Mary before the puppies were even born and she said that she would call me when they are born. She would call and updated me and then when they did arrive she set up an appointment with me to come and spend time with the puppies and their mother. She took the time to let us play with the puppies, explain their breed, and what to expect as they grow. Our RR, Sage, is a big part of our family and great with our 1 year old son, as Mary said she would be.